Contact information

Contact Policy

1. Purpose
Invert-Labs LLC ("Invert-Labs") is committed to providing timely, respectful, and professional communication with our customers, partners, and stakeholders. This Contact Policy outlines the acceptable methods, timing, and expectations for communication with our team.

2. Methods of Contact
You may contact Invert-Labs through the following official channels:

Email: support@invert-labs.com (primary method for all customer inquiries)

Website Contact Form: Available on our website under the “Contact Us” page

Social Media: Direct messages via our official Instagram or Facebook profiles are monitored, but not guaranteed for support

3. Hours of Operation
Invert-Labs operates Monday through Friday, 9:00 AM – 5:00 PM CST, excluding major U.S. holidays. Inquiries submitted outside business hours will be addressed on the next business day in the order they are received.

4. Response Times

General inquiries: Response within 1–2 business days

Order issues or shipping questions: Response within 24 hours

Live animal concerns (including DOA claims): Must follow protocols listed in our Shipping Policy; prioritized within business hours

5. Communication Standards
We expect all communication with Invert-Labs to remain courteous and constructive. Harassing, abusive, or inappropriate messages will result in termination of correspondence and may be escalated to legal or enforcement channels as necessary.

6. Media and Press Inquiries All media, collaboration, and press inquiries must be sent to admin@invert-labs.com. Responses to such inquiries may take longer due to verification and internal review processes.

7. Unofficial or Unsolicited Contact
Invert-Labs is not responsible for inquiries sent to unofficial or third-party channels. We will not respond to spam, unsolicited commercial offers, or inquiries unrelated to our business operations.

8. Escalation Policy
If a customer issue remains unresolved after 3 business days and no resolution or acknowledgment has been received, you may request an escalation by indicating so in your email subject line (e.g., “Escalation Request – [Order Number]”).

For all official communications, please use the verified channels listed above to ensure your inquiry is properly routed and documented.